9-1-1 CALLING TIPS

Stay calm and speak clearly.

Be sure to listen carefully and answer all of the dispatcher's questions to the best of your ability.

If possible, do not hang up until the 9-1-1 dispatcher has obtained all the information that is needed.

911 Number to Know

Please click here if you are looking for our FREE Informational kit for Students (K-4)

9-1-1 Numbers to Know Senior Program

The Massachusetts 911 Department has developed the 9-1-1 Numbers to Know program for senior citizens living in Massachusetts. This program will provide seniors with informaiton on how 9-1-1 works in Massachusetts including important information regarding home phones, cell phones and medical alert devices.

When you have an emergency, who's the first person you call? For many seniors in need of help that first call is to a family member or a friend. And in many cases that's the wrong call to make.

The Massachusetts State 911 Department wants everyone to know in times of emergencies your first response should be to call 9-1-1. That's why we're working statewide with seniors to increase awareness of the State's 9-1-1 System and its features, like the Silent Call Procedure, and to make sure that everyone understands calling 9-1-1 first could save lives in the case of an emergency.

The Commonwealth of Massachusetts' 9-1-1 System can provide you with valuable tools when help is needed. This campaign is intended to instruct seniors about how to best utilize 9-1-1, and answer some common questions like how 9-1-1 works with cell phones, the difference between 9-1-1 and medical alert devices as well as different options for accessing 9-1-1 from their home phones.

Each 9-1-1 Numbers to Know Kit for seniors contains an informational video, safety information posters and a hand card to help seniors better understand the Massachusetts 9-1-1 System. Order your free 9-1-1 Numbers to Know Kit today.